News
ENLARGE
GLENWOOD SPRINGS — With family roots in downtown Glenwood Springs reaching back more than a century, Don and Angie Parkison know what they're talking about when it comes to local businesses. Parkison Drugstore, opened in 1886 by Don's great-grandfather, served Glenwood for nearly 70 years, and Angie's family opened Anderson's Clothing on Grand Avenue.
“I've been in Glenwood since I was 1,” Angie said. “I was here my whole life until I left for college. I came back and married a man whose family has been here since 1886. Our roots run deep.”
As could be expected, the Parkisons support locally owned businesses and have been shopping at one of their favorites, Downtown Drug, since it opened in 1998. The Parkisons rely on Downtown Drug for their prescriptions, reading glasses, and “various other supplies,” according to Angie. “I've always been able to get what I needed there, and they have ordered things for us if we needed,” she added. “They're really good about that.”
Don and Angie agree that the personal customer service is what draws them to Downtown Drug. The owners, Pete and Margie Crow, dedicate themselves to helping their customers. “[Our goals were] to provide customer service. People wanted personal service. We wanted to provide a hometown store,” Margie said in between helping customers at the pharmacy.
With only 10 employees, Downtown Drug's small staff keeps business and service personal. “The real draw for me is that they are people who are sensitive and caring and smart,” Angie said. “That's the ideal pharmacist — always has time to stop and listen if you have a question or concern. They're on the ball. They know their customers and care enough about them to watch over them.”
Aside from the typical drugstore inventory, Downtown Drug offers a wide variety of clothing, toys and souvenirs, much of which is made in Colorado. Tourists and locals alike wander into the drugstore throughout the day, keeping the store busy despite the poor economy. Business at the pharmacy is as strong as ever, though the front-end business has slowed down slightly, according to Pete. Of course, Downtown Drug's loyal customers stay faithful, keeping the drugstore alive. “It's the clientele,” Pete said. “We have major regulars. That's what makes it work. That's the secret.”
Pete and Margie's dedication to their clients is evident in every aspect of their business, and their customer service reaches far beyond the walls of Downtown Drug. The Drug Bug, a well-decorated Volkswagen Beetle, is often seen around town delivering local prescriptions for no additional cost. “They were really good to my husband's parents,” Angie said. “Margie would deliver their medicine out to their house. It made such a difference.”
Pete and Margie are doing their best to keep traditional values alive with their family-run business, and their customers appreciate it. “We just like that small family approach. They seem to have a personal interest in their customers,” Don said. “It really is one of those places where they know your name. We like doing business there.”
“I've been in Glenwood since I was 1,” Angie said. “I was here my whole life until I left for college. I came back and married a man whose family has been here since 1886. Our roots run deep.”
As could be expected, the Parkisons support locally owned businesses and have been shopping at one of their favorites, Downtown Drug, since it opened in 1998. The Parkisons rely on Downtown Drug for their prescriptions, reading glasses, and “various other supplies,” according to Angie. “I've always been able to get what I needed there, and they have ordered things for us if we needed,” she added. “They're really good about that.”
Don and Angie agree that the personal customer service is what draws them to Downtown Drug. The owners, Pete and Margie Crow, dedicate themselves to helping their customers. “[Our goals were] to provide customer service. People wanted personal service. We wanted to provide a hometown store,” Margie said in between helping customers at the pharmacy.
With only 10 employees, Downtown Drug's small staff keeps business and service personal. “The real draw for me is that they are people who are sensitive and caring and smart,” Angie said. “That's the ideal pharmacist — always has time to stop and listen if you have a question or concern. They're on the ball. They know their customers and care enough about them to watch over them.”
Aside from the typical drugstore inventory, Downtown Drug offers a wide variety of clothing, toys and souvenirs, much of which is made in Colorado. Tourists and locals alike wander into the drugstore throughout the day, keeping the store busy despite the poor economy. Business at the pharmacy is as strong as ever, though the front-end business has slowed down slightly, according to Pete. Of course, Downtown Drug's loyal customers stay faithful, keeping the drugstore alive. “It's the clientele,” Pete said. “We have major regulars. That's what makes it work. That's the secret.”
Pete and Margie's dedication to their clients is evident in every aspect of their business, and their customer service reaches far beyond the walls of Downtown Drug. The Drug Bug, a well-decorated Volkswagen Beetle, is often seen around town delivering local prescriptions for no additional cost. “They were really good to my husband's parents,” Angie said. “Margie would deliver their medicine out to their house. It made such a difference.”
Pete and Margie are doing their best to keep traditional values alive with their family-run business, and their customers appreciate it. “We just like that small family approach. They seem to have a personal interest in their customers,” Don said. “It really is one of those places where they know your name. We like doing business there.”
