Caverns, new hot springs add managers | PostIndependent.com

Caverns, new hot springs add managers

Staff Report
From left, Steve Beckley, Iron Mountain Hot Springs and Glenwood Caverns Adventure Park owner; Nancy Heard, Glenwood Caverns Adventure Park general manager; Heather Austin, Iron Mountain Hot Springs and Glenwood Caverns Adventure Park sales and marketing manager; Bret Pfost, Iron Mountain Hot Springs and Glenwood Caverns Adventure Park assistant general manager.
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To keep up with the growth on the mountain and the development of the Iron Mountain Hot Springs on the river, Glenwood Caverns Adventure Park has added two industry professionals to its management team.

Bret Pfost brings 30 years of experience with Disney Parks and Resorts to his new role as assistant general manager of the Adventure Park and Iron Mountain Hot Springs. Heather Austin, new sales and marketing manager, joins the team with more than 13 years in the tourism marketing industry.

“The park has grown a lot the past few years, and the construction of the Iron Mountain Hot Springs is in full swing. We’ve added two key positions to our management team to accommodate that growth,” said Nancy Heard, general manager for Glenwood Caverns Adventure Park. “Bret and Heather both have significant industry experience and share a personal commitment to extraordinary customer service that will help us all as we enter this new chapter in Glenwood Caverns’ history.”

Pfost, who has traveled to Glenwood Springs several times over the past few years to conduct management training sessions at Glenwood Caverns, leads the food and beverage team and will manage the Iron Mountain Hot Springs in his role as assistant general manager. During his 30-year career at Disneyland in Anaheim, California, he gained diverse operations experience and held a variety of leadership roles, including resort development for the openings of Disney’s California Adventure and Tokyo Disney Sea and, most recently, senior manager of food operations, safety, training, quality and compliance. He is a senior member of the American Society of Quality and a leader of the International Association of Amusement Parks and Attractions Food and Beverage committee. He reports to Heard.

“It is with great excitement that I start a new career path and experience the intimacy of being part of a family-owned company. I am so thrilled to find such a friendly place to live and work, and I have found it here in Glenwood Springs,” Pfost said.

Austin is responsible for overseeing all aspects of the park’s and the hot springs’ marketing programs, ensuring brand consistency and enhancing the sales processes. Prior to joining Glenwood Caverns, she worked at Blizzard Internet Marketing for more than 12 years, serving for many years as project manager, directing a team of experts managing the execution of marketing plans for hospitality clients, including search engine optimization, advertising, social media, local search and email marketing. She holds a bachelor’s degree in recreation and parks administration from Western Illinois University and reports to Steve Beckley, who owns Glenwood Caverns Adventure Park with his wife, Jeanne.

“I am grateful for the opportunity to work with the amazing team that Steve and Jeanne have put together. Finding new ways to expand our reach is going to be very rewarding,” Austin said.


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