Glenwood Springs tourism board offers customer service training |

Glenwood Springs tourism board offers customer service training

Staff Report

The Glenwood Springs Tourism Promotion Board is hosting two customer service training sessions on Thursday, featuring presentations by Tim Richardson, president of Total Development Resources Inc. Two identical sessions will be held from 9-10:30 a.m. and 2-3:30 p.m. at the Hotel Denver in the third-floor Loft meeting room.

The training sessions are a result of the high tourism traffic in Glenwood Springs, according to Lisa Langer, vice president of tourism marketing for the Glenwood Springs Chamber Resort Association. The purpose is to promote effective customer service practices in order to keep visitors returning.

“Customer service training is not just for attractions and lodging properties,” said Langer. “Glenwood Springs benefits exponentially from the 2 million people who visit our community annually. Whether you are a retailer, banker, waitress or auto mechanic, you are in the business of providing excellent customer service.”

Each session will feature a presentation from Richardson, a full-time presenter, trainer and facilitator as well as a certified speaking professional. Previously, Richardson spent more than a year working for luxury resort Ponte Vedra Inn and Club in Florida, where he was responsible for guest relations training, leadership development and team development for nearly 800 employees.

“I have attended a number of seminars that deal with service excellence over the years. While most have been pertinent, few have been memorable. Tim’s ability to communicate effectively through humor and high energy made the presentation not just pertinent and practical, but memorable, entertaining and motivating. I left the presentation feeling I could easily share the content with my staff,” said Patrick Lizza, general manager of The Plantation Golf Club in California, after attending one of Richardson’s presentations.

Richardson received a bachelor’s degree in business administration from Florida Southern College and a master’s degree in marketing communication from Florida State University, where he taught courses in public speaking, fundamentals of speech and professional interviewing. He is also a member of the National Speakers Association and was the founder of the North Florida Professional Speakers Association, where he served two terms as president.

The cost for each session is $10 per person and attendees must RSVP. Register online at by clicking on the calendar of events and selecting June 13. For more information, contact Lisa Langer at

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