Inside the Chamber column: CMC/Chamber Welcome Center helps guests enjoy the best day ever
Inside the Chamber
As we reach the end of a very interesting year, the CMC/Chamber Visitor Center has seen some great improvements in guest services as well as experiencing some new challenges.
Our 24-hour information center at the entrance to the Visitor Center, CMC and US Bank is working well. Folks stop and gather information and conduct research on an iPad. This service was made available by the Tourism Promotion Board this year to accommodate early morning or evening travelers. Each morning we refill the outside racks. We often notice that people will stop in after visiting the kiosk-designed display the night before to ask specific questions once they’ve perused our magazine or planner. Hurray (it works).
We have really appreciated the positive energy that the downtown has displayed as we move forward with the Grand Avenue Bridge construction and all that it entails. We may not think of the project as short term, but look at the months that have already passed and the work that has already been done. No one can project exact timing on such a grand scale project, but CDOT’s estimates for completing facets of the project seem right on the money.
The monthly tally of hotel stays, restaurant and activity attendance and retail sales makes us realize that the visitors to Glenwood are quite tolerant of our huge undertaking. Many visitors came from metropolitan areas where large construction projects are common, so they do not look at our construction as a major inconvenience. The Grand Avenue Guides program we initiated last summer was a success in helping folks negotiate the detours in our pedestrian-friendly town, and we thank the nice folks who worked in that capacity.
We like to ask our clients about their “best day ever.” Did you know that there are locals who have made a hobby of counting the number of foreign languages they hear spoken around town in a day? One gentleman stopped by to tell us he had a “best” day at the pool, counting seven languages. In the month of September alone, the Visitor Center greeted visitors from 17 different countries.
By the way, Suzy’s son had his best day ever at the pool on a Saturday when he found quarters under the bubble chairs in the therapy pool. (OK, he was 11 years old at the time.)
One day this summer a family from the Midwest came in to ask for help as they were having car trouble. The kids were wound up from travelling. Mom was tired. Dad was frustrated as this was not a scheduled stop on their carefully planned itinerary. We helped them find a repair shop that could take the car immediately and then offered ideas to keep the family entertained and fed while they waited. The next thing we knew, that same family came back saying they had such a great day that they were changing their plans and staying another three days to further explore the “most fun town in America.” Oh, and yes, that was their best day ever.
In October, two ladies from Germany — Munich and Nuremberg respectively — came in and spoke with Elaine who was about to embark on a Chamber Tour along the Danube River. When she told them she would be visiting their cities they were so thrilled they returned three hours later with a gift of a beautiful picture book on Germany and the state of Bavaria. It qualified as a “best day ever” for Elaine.
Stop by or shoot an email to firstname.lastname@example.org if you want to share a best day experience with us. We love hearing and documenting stories about Glenwood Springs.
Suzy Alcott and Elaine Benson are information specialists at the Glenwood Springs Chamber Resort Association.
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