CARBONDALE, Colorado – The Comcast cable television company has apologized to a local woman over her exposure to pornography on TV on a recent Sunday morning.

“We still feel that this was a fairly isolated incident,” said Cindy Parsons, a Comcast vice president in public relations.

Comcast customer Irene Friedman called the company to complain after running across pornography being broadcast on a cable channel on Jan. 22.

Friedman reported on Wednesday that a company representative had called that morning. The company installed safeguards on her cable service to prevent a re-occurrence.

“She sounded delighted that we had reached out,” Parsons said. She acknowledged that Friedman’s complaint to the customer service department apparently was not forwarded to the appropriate department for resolution.

“This is not normally how we would handle a customer inquiry,” Parson said. In most situations, the customer service representatives answering the calls can take care of the problem.

When that proved not to be the case with Friedman, Parsons said, “It just took a little longer to get it to the right folks.”

Friedman called the Comcast response “a very cordial call … with an appropriate apology and gracious thank you.”

jcolson@postindependent.com