Comcast customers offline for 2 days |

Comcast customers offline for 2 days

Comcast customers throughout the Roaring Fork and Colorado River valleys felt a little disconnected the last two days.Customers have been without high-speed Internet connections for two days, but Comcast spokeswoman Cindy Parsons said service should be up and running today.The outage was caused by a train derailment four miles west of Kremmling, Parsons said. The train was knocked off of its tracks by a rock slide early Tuesday morning. The accident damaged a fiberoptic cable, which carries the high-speed Internet service. Comcast repair crews were not able to get to the cable in order to repair it until the train wreck was cleared. Crews were not able to access the fiberoptic cable until late Wednesday afternoon.Television cable was not impacted by the accident because those services are provided by local hubs in and around the cities with cable service.”We are working as quickly as possible to get the high-speed Internet service back up,” Parsons said Wednesday afternoon.

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