Glenwood Caverns hosts Disney exec
Glenwood Springs, CO Colorado
With almost 27 years of experience at the Disneyland Resort in Anaheim, Calif., Bret Pfost has learned a lot: diverse operations experience, resort knowledge, strong leadership and sound safety business sense. Last week he shared some of his experiences and advice with the management team at Glenwood Caverns Adventure Park during an interactive work session that focused on building a safety culture. In his role as senior manager for Worldwide Safety, Training, and Compliance, Pfost creates a safety culture in the attractions, foods, merchandise, entertainment, custodial, guest services, parking/transportation, and security/emergency services teams across the resort.
“Safety has always been our top priority, but by developing a safety culture, guest and employee safety is considered in every decision that is made. This requires a plan and a process,” said Steve Beckley, who owns Glenwood Caverns Adventure Park with his wife, Jeanne. “Bret shared with us his four-step process, which includes setting expectations, conveying expectations, evaluating an employee’s understanding of training and using reinforcement to ensure consistent results.”
All year-round managers and supervisors were invited to participate in the session, which took place at the Adventure Park on Feb. 24. This is the latest example of how the Beckleys provide opportunities for the management team to learn from the big names in the industry. Each fall, the team travels to another park to see firsthand what each park offers, experience its customer service and come up with ideas for improving and expanding the Adventure Park. Recent destinations have included Disney World, Universal Studios, Silver Dollar City and Royal Gorge.
Members of the team also attend a variety of educational seminars and industry conferences around the country. Beckley, along with managers Nancy Heard and Kelly Bates, first met Pfost at a ski area management conference in Lake George, N.Y. They stayed in touch and came up with the idea for Pfost to work with the whole management team here in Glenwood Springs. The response from participants was quite positive.
“Having Bret here from a company as prestigious as Disney was an invaluable experience. The workshop gave me so many ideas to continue to improve the attractions department training model and the parks’ safety culture. We continuously strive towards providing both a fun and safe experience for our guests. Who better to learn from than the best-Disney,” said Jesse Boucias, attractions supervisor at the Adventure Park.
The Adventure Park has focused on becoming an employer of choice for the past several years through enhanced employee training programs, an employee scholarship and employee-only events throughout the summer. The park is now hiring for many positions.
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