In the tourism industry, they are called front-line employees.These folks can be waitresses, bartenders and rafting guides, but they are also grocery store workers, convenience store clerks and lodging housekeepers.They are on the front line because every day, they talk with tourists.To give front-line employees the firsthand experiences they need to field such tourist-related questions as, “Can I bike to Hanging Lake and back in a half hour?” or “Will my Gucci shoes get all slimy on a Glenwood Caverns tour?” the Glenwood Springs Chamber of Commerce presents “Explore Glenwood” the week of May 12-16.The chamber offers four, half-day sessions that include Glenwood Caverns tours, rafting trips, bus tours of the city, and horseback, go-cart and bike rides. For details, call the Glenwood Springs Chamber Resort Association at 945-6589, or e-mail Joni Bates at joni@glenwoodchamber.com.”We’ve already had some people sign up, and there’s a lot of interest in the Caverns tour,” Bates said. “We might have to add buses on some days.”The schedule is:Monday, May 12, 8 a.m. to noon8 a.m. – Participants will ride the new Iron Mountain Tramway, and tour the Glenwood Caverns Adventure Park visitors center, and the caverns.10:15 a.m. – Sunlight Mountain Resort hosts a bus tour of Glenwood Springs, for front-line workers to learn about the city from a tourist’s perspective. A customer training session titled “You Had Me At Hello” will also be presented.11:15 a.m. – Lunch will be provided by the Ramada Inn at Two Rivers Park.Tuesday, May 13, 2 to 6 p.m.2 p.m. – Participants will ride the Iron Mountain Tramway, and tour the Glenwood Caverns Adventure Park visitors center.2:30 p.m. – Sunlight Mountain Resort hosts a bus tour of Glenwood Springs, with the customer training session, “You Had Me At Hello.”3:30-6 p.m. – Participants will take ATV tours and horseback rides at the Bair Ranch property in Glenwood Canyon. Light refreshments will be provided.Wednesday, May 14, 8 a.m. to noon8 a.m. – Participants will ride the Iron Mountain Tramway, and tour the Glenwood Caverns Adventure Park visitors center.8:30 a.m. – Sunlight Mountain Resort hosts a bus tour of Glenwood Springs, with the customer training session, “You Had Me At Hello.”9:30 a.m. – At Funland, participants can drive go-carts, take horseback rides, climb a rock wall, and practice their swings in the batting cages.10:30 a.m. to noon – Canyon Bikes will give an overview of its operation, then participants will ride over the Grand Avenue Bridge to the 7th Street Esplanade for lunch.Thursday, May 15, 2 to 6 p.m.2 p.m. – Participants will ride the Iron Mountain Tramway and tour the Glenwood Caverns Adventure Park visitors center.2:30 p.m. – Sunlight Mountain Resort hosts a bus tour of Glenwood Springs, with the customer training session, “You Had Me At Hello.”3:30-6 p.m. – Several Glenwood Springs rafting companies take participants down the Colorado River. The day ends with a sack lunch from the Hot Springs Deli at Two Rivers Park.Friday, May 16Business After Hours, 5 to 7 p.m.The Glenwood Springs Community Center hosts an information session with business booths, restaurant samples and wine tastings. Participants in the week’s activities are automatically entered in a raffle, whose grand prize is a trip to Denver. Door prizes will also be given away.”Explore Glenwood” is made possible by the following donors: Amtrak, Blazing Paddles Adventures Rafting, Canyon Bikes, Colorado Wineries, Funland, Glenwood Canyon Brewpub, Glenwood Caverns Adventure Park, Glenwood Springs Community Center, High Canyon Adventures, Hot Springs Lodge & Pool, Ramada Inn & Suites, Ride Glenwood, Springs Downtown Bar & Grill, TRY, Turtles Liquors and Whitewater Rafting.Contact Lynn Burton: 945-8515, ext. 534lburton@postindependent.com