Glenwood’s Valley View Hospital ranks in top 5 percent nationally for patient satisfaction
GLENWOOD SPRINGS, Colorado – Valley View Hospital is ranked among the top 5 percent of hospitals around the country in terms of patient satisfaction, according to an independent analysis of a recent survey commissioned by the federal government.
The ranking earned VVH the 2009-10 Outstanding Patient Experience Award from HealthGrades, an independent health care ratings organization.
The survey itself was conducted under an initiative of the U.S. Department of Health and Human Services’ Centers for Medicare and Medicaid Services. The information was gathered during the fiscal year ending in June 2008.
The national, standardized survey, called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), assesses patients’ perspectives on the hospital care they received. That includes physician and nurse communication, cleanliness, noise levels, medication information and post-discharge care instructions, according to a press release from VVH.
Results from the 3,711 hospitals nationwide that were part of the HCAHPS program were analyzed by HealthGrades, which issued the rankings.
A total of 90 hospitals ranking in the top 15 percent in terms of patient satisfaction were recognized with the Patient Experience Award for this year. VVH made the top 5 percent.
“We are incredibly proud that our patients and HealthGrades have rated us among the best in our country for patient experience,” Gary Brewer, CEO of Valley View, said in a prepared statement.
“Our nurses, doctors and administration work hard every day to ensure our patients have outstanding care during their stay, from clear communication to vigilant pain management to a quiet environment in which to rest,” he said. “It’s a core part of what we do, and we’re grateful for this acknowledgment.”
The survey also measured such things as adequate explanation of medications being administered, cleanliness of bathrooms, pain control, timely response to requests for help and whether patients would recommend the hospital to family and friends.
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