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Veterans can get help with benefits using teleconference network

Heather McGregor
Post Independent Editor
Glenwood Springs, CO Colorado

Veterans who have questions about their service benefits can now use the teleconferencing network at the Veterans Administration office in Glenwood Springs to talk with a benefits counselor at the VA office in Denver.

It will be like having a face-to-face meeting with a benefits counselor, who will have the full resources of their office at their fingertips, but without the drive to Denver, said Paul Sweeney, chief of customer relations for the VA Medical Center in Grand Junction.

The benefits conversations will use the existing tele-health clinic, a sophisticated system that allows doctors in Grand Junction or Denver to hear a heartbeat and examine patients at the Glenwood Springs clinic using the Internet.



Veterans will be able to talk with a counselor about benefits such as disability claims, pensions, survivor’s benefits, burial, guaranteed VA home loans, grants for specially adapted housing and automobiles, vocational rehabilitation, education and employment programs.

Using high-definition cameras, veterans can speak directly with and show documents to a benefits counselor in Denver. Veterans can make sure they are using the proper forms and filling in the right information, Sweeney said.



Earphones are part of the teleconferencing system to help veterans who have trouble hearing.

The Glenwood Springs Veterans Administration office is open for appointments from 8 a.m. to 4 p.m. weekdays. Advance appointments are necessary, in order to reserve time to use the teleconferencing equipment and to make sure a benefits counselor in Denver is ready to take the appointment.

To make an appointment, call Molli Deines at the VA office, 945-1007, or contact her by e-mail at molli.deines@va.gov.

The Glenwood Springs clinic is located at 2425 S Grand Ave., Suite 101.

Similar teleconferencing for benefits counseling is also being offered at Veteran’s Administration offices in Craig, Grand Junction and Montrose.


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