Letter: Go easy on Uber | PostIndependent.com

Letter: Go easy on Uber

Stacey Brown raises some worthwhile points in her criticism of Uber in the PI, July 17, but she weakens her argument by presenting a lopsided assessment of passenger security. It is certainly true that a Google search turns up instances of horrific behavior by some Uber drivers. But substituting “taxi driver” for “Uber driver” generates a lengthy list of frightening examples, including a former Denver taxi driver recently sentenced to a 30-year prison term for raping a woman on Christmas Eve.

Most of my tech-savvy business colleagues have long since gravitated to Uber and other ride-hailing services because they find both the convenience and the overall experience superior to taxis. I have been a bit slower to adopt, given my limited technical skills, but whenever I have used such services, I have been favorably impressed. And with regard to security, I believe the collective wisdom of thousands of Uber customers – expressed through driver ratings – offers a more effective means of policing driver behavior than traditional background checks.

I am sure Ms. Brown offers excellent service at her company and wish her well. But rather than focus on the negative I suggest she pay closer attention to the reasons for Uber’s large, loyal and growing customer base and incorporate some of their distinctive attributes in her own service.

Weston Wellington

New Castle

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